The best reference photos are clear, well lit, and show your pet’s features, coloring, and expression as naturally as possible. Try to choose images that are in focus, taken in natural light, and large enough to show detail without blur. Close up photos at your pet’s eye level usually work best, especially when the face, eyes, and fur markings are easy to see. If you have a favorite expression or pose, feel free to send a few options so I can choose the best one to work from.

Each portrait is created by hand, so completion time can vary depending on the size of the piece, any custom add-ons, and my current order schedule. Portraits are completed in the order they are received, and the usual turnaround time for the basic package is about 4–6 weeks.

Estimated timing may look like this:

• Basic package: 4–6 weeks

• Larger portraits: additional time depending on size and detail

• Abstract background: about 1 extra week

• Custom framing: about 1–3 extra weeks

Please note that these are estimated timeframes and may vary. I will remain in contact with you throughout the entire process and will keep you updated along the way so your portrait experience feels clear, personal, and well guided.

I offer several ways to receive your portrait depending on what works best for you.

Shipping
Portraits can be shipped directly to you using carrier-calculated shipping rates at checkout. Shipping costs will vary based on the size of the piece, packaging, destination, and any framing selections.

Local Hand Delivery
Local hand delivery is available in and around Fairfax, Virginia for a flat $25 fee. Please reach out before ordering to confirm availability and delivery distance.

Local Pickup
Local pickup is available at Plaza Artist Materials, 3045 Nutley Street, Fairfax, VA 22031. Once your portrait is complete, I’ll contact you to arrange pickup details.

Framed and Larger Pieces
Please note that larger portraits, custom-framed pieces, or more delicate orders may require additional packaging time and shipping costs.

Important Note
All delivery and shipping timelines are estimates and may vary depending on portrait size, framing, current order volume, and carrier timing. I will stay in contact with you throughout the process so you know what to expect.

All types of pet portraits are accepted.

Once your deposit is received and your reference photos have been submitted, I begin your portrait. I also include one consultation by email so we can make sure your vision, details, and preferences are clear before moving forward.

A 50% deposit is required to begin your portrait. Your project start time depends on receipt of your photos through the email you provide on the order form.

A preview proof will be sent to your email within the turnaround time listed at the time of purchase. This is your chance to review the piece before final approval. Please see FAQ on change request fees.

If you would like changes after receiving your proof, a standard $45 change fee will apply. This covers the additional time and supplies used to make revisions. I reserve the right to charge more for larger or more complex changes to cover materials cost.

Once the proof is approved, the remaining 50% balance is due before the finished portrait is released for pickup, delivery, or shipping.

Each piece is custom made and priced to reflect the time, care, materials, and artistic skill that go into creating original artwork. Your portrait is not a print or a template. It is a one of a kind piece created specifically for you and your pet.

Because each portrait is custom made, no returns or refunds are accepted.

Please allow up to 24 hours for a response. Business hours are Monday through Friday from 10:00 AM to 4:00 PM, though I often reply outside of those hours when I can.

Buying local means supporting real artists and small businesses in your community. It helps keep creativity, craftsmanship, and personal connection alive in a way that large retailers simply cannot offer.

When you support a small business, you are supporting the person behind the work directly. Your purchase helps sustain independent artists, encourages thoughtful handmade work, and allows you to own something far more personal than a mass produced product.